Return & Refund

1. Return Eligibility
We accept returns only for damaged, defective, or incorrect items. Products must be reported within 7 days of delivery for a return.

2. Non-Returnable Items
Items such as sale products or customized goods cannot be returned or exchanged unless defective.

3. Return Process
Kindly contact our support team at thesutetchi@gmail.com with your order details and instructions for return shipping will be provided. 

4. Refund Processing
After receiving and inspecting the returned item, refunds will be processed within 5–10 business days to your original payment method.

5. Exchange Policy
If preferred, customers may request an exchange instead of a refund, subject to product availability and approval.